Having trouble using your apps? Do you see a message on the TV that says to check your network connection? Your TV might have a problem connecting to the internet.
Vizio smart TVs need an internet connection to use the built in apps, but if there is a network problem you won’t be able to use any of them.
Fixing internet connection problems is simple with a Vizio TV though. I’m going to show you how to fix all internet problems including the dreaded Download Not Available message.
Troubleshooting Steps For Internet Connection Problems
- Test the TV’s Internet connection
- Toggle DHCP settings
- Test a second device
- Reset the TV
- Verify the TV is connected to your network and retest the Internet connection
- Call Vizio for warranty service
Test The TV’s Internet Connection
When your TV’s internet apps are not working the first thing you want to do is use the TV’s built in tools to determine what is causing the problem.
How To Test Your TV’s Network Connection
- Press the menu button on your Vizio TV remote.
- Go to “Network” and press the OK button on the remote.
- Go to “Test Connection” and press OK.
Doing this brings up information about the TV’s internet connection.
The first thing you want to do is verify that the TV is actually connected to your WiFi network. Does this page say it’s connected to your Wi-Fi network. If it doesn’t then the TV isn’t connected to the network yet. Go back to the network settings page, highlight your Wi-Fi network name, then press the OK button. You might have to type your Wi-Fi password again. After you do this try using your apps or select “Test Connection” again.
If the TV does say it’s connected to your Wi-Fi network look for the Download section on this page. This is where the speed of the TV’s internet connection is displayed. Ideally you want the download speed to say 1000 Kbps (or 1 Mbps) or higher. If you do have a download speed of 1000 kbps or higher then your internet app problems are caused by something other than a network connection issue. Check out my article on Netflix troubleshooting to see how to fix these types of problems.
Download Not Available
If you test the TV’s internet connection but see a message that says “Download Not Available” this means the TV is not able to access the internet.
Toggle DHCP Settings
Toggling the DHCP setting off and on can sometimes fix internet connection problems. In layman’s terms this settings helps your TV understand how to use your Wi-Fi router to access to the internet.
How To Toggle DHCP Settings
- Press the Menu button on the remote
- Go to “Network” and press OK
- Select “Manual Setup” and press the OK button.
- DHCP is listed at the top of this page and it will usually say “On” next to it. Press the arrow button on the remote that points to the right to turn it off. Then press the arrow button that points to the left to turn it on again.
- Test the network connection again
When checking DHCP settings you might find that it is already turned off. This might be the cause of your internet problems. Turn DHCP on then test the connection again.
Test The Internet Connection From A Second Device
Whenever there is any type of internet connection problem you want to determine if the problem is limited to a single device or if all the devices connected to the network are having the same problem.
You will want to use another wireless device like a laptop, tablet, or smartphone. Check the Wi-Fi settings of the device to see if it’s connected to the same network the TV is using.
Use the wireless device from the same location the TV is in. Use it in the same room and open a new website. If your second wireless device is not able to open a website then this is a problem with your Wi-Fi network and not a problem with the TV. Contact your internet service provider to get help restoring your internet access.
Reset The TV
Resetting: The nuclear option!
Okay that’s a little dramatic but this is the best thing to do if your TV still cannot get online. This erases all custom settings from your TV and makes it just like it was when you first took it out of the box.
How To Reset Your Vizio TV To Factory Defaults
- Press Menu.
- Go to “System” and press OK.
- Go to “Reset and Admin” and press the OK button.
- Select “Reset TV to Factory Defaults” and press the OK button.
- You will see an option that say “Reset” and “Cancel”. Select “Reset” and press OK.
Verify Your Network Connection And Check For Internet Access
If you have reset the TV you will want to test the network connection again.
Go to the Network Settings page and select your wireless network. Type in your password if the TV prompts you for it.
Call Vizio For Warranty Service
If your TV is still not able to connect to the internet there may be a problem that needs to be repaired or the TV might even need to be replaced. Vizio technical support can help you determine the problem and help you with warranty service.
Vizio offers free life time technical support on all TVs. Call them to get assistance connecting your TV to the internet. A Vizio support representative will help guide you through troubleshooting steps to verify the issue and offer in-warranty and out-of-warranty solutions to fix the problem.
Contact Vizio at 1 (888) 849-4623
Thank you for reading! If you have any questions or other suggestions for fixing internet connection problems please leave a message in the comments section below.