Display Problems With Vizio E701i-A3 And E701i-A3E TVs

Vizio E701i-A3E television with a dark spot on the display.

There are three different problems that are very common on these TV models.

  • The TV does not show a picture but audio still works.
  • White spots appearing on the display.
  • Dark areas on the display.

Models E701i-A3 and E701i-A3E exhibit these display problems more often than other models of Vizio TVs. Vizio Inc knows about the problems and are taking full responsibility to ensure that people who own these TVs with these problems get satisfaction.

Keep in mind that just because you own an E701i-A3 or an E701i-A3E that doesn’t mean that your TV will have these problems. If your TV is working fine now there is no reason to worry. Most of the TVs do not exhibit any unusual display problems but if your TV is having issues there are ways to resolve the problems.

Let’s explore each one the problems in depth and discuss your options to resolve them.

No Video. Has Audio.

If your TV does not display a picture but still plays sound through the speakers this is typically an issue with the T-con board inside the TV.

If the TV only displays a black screen press the MENU button on the remote. If the menu appears on the display then the display is working normally and the black screen would be caused by a problem with the source the TV is connected to.

If the MENU doesn’t appear this is likely a T-con board problem and cannot be resolved without service. This isn’t an issue that Vizio is attempting to repair. They are instead replacing TVs that have this problem.

White Spots On The Display

White spots on a Vizio E701i-A3 television screen.

White spots present on the display is caused by a panel defect. The white spots are sometimes difficult to see. They are usually not prominent unless the TV displays a picture with a lot of white or other light colors.

White spots on a E701i-A3 TV.

If you see these spots try testing different signal sources with the TV like a cable box, DVD player, video game console, or the built in internet apps. This is a panel issue if the white spots are visible on two or more of the sources or inputs you use.

Dark Areas On The Display

Dark patch on a Vizio TV.

Some areas of the display may be darker than others. The location of the dark spots on the display might be random. There are a couple of things you will want to test if your TV looks like this.

Partial backlight issue on a Vizio TV.

First try testing multiple inputs and devices. You might want to try cable TV, an internet app like Netflix, and maybe a DVD player. If you can see the same dark spots when watching a signal from all these devices then this is a display problem that Vizio can handle.

What Do You Do If You Have These Problems?

Vizio is taking responsibility for these issues.

New Vizio TVs typically come with a 12 month warranty when purchased but the warranty has been extended to 2 years for the E701i-A3 and E701i-A3E units that have white spots, dark patches, or black screen problems. Vizio has extended the warranty for the for theses TVs for these issues only.

If you have display problems on the TV it will be covered by Vizio. Contact Vizio at 877-698-4946. A Vizio rep will ask you to email the receipt to verify the date the TV was purchased. If you no longer have the receipt many retailers will reprint it for you if you can show them the serial number of the device or the card number the TV was purchased with.

Vizio will typically replace TVs with these problems. They will send delivery people to your home to drop off the replacement TV and take away the original TV. This is referred to as an onsite-swap or OSS.

If you happen to have an E701i-A3 or E701i-A3E TV and it is older than two years you should still contact Vizio anyway. They may still be able to replace the TV or offer a discounted price for a new TV.

Do you have any questions about these models or display problem. Please share in the comments section below. Remember to like this page on Facebook and share on Twitter. Thanks for reading!

  • Rod

    Mine is just over 2 years old, failed, and I was told there was nothing they could do for me….period. This is ridiculous, Vizio should be ashamed of themselves.

  • My replacement model also now has developed the whit spots!

  • Frank Sutton

    My replacement TV developed white spots after about a month. I called Vizio and they are now sending an upgraded model!

  • Bob Templeton

    Thank you for this article. I purchased my E701i-A3 in April 2014. I called the number you provided above and a professional-behaving, English-speaking American assisted me. My new TV is on the way. I hope it lasts. I was told the new TV carries a 90 day warranty or the original TVs warranty…which ever is longer. So for me it’s the 90 day warranty. We’ll see…fingers crossed.

  • amab011

    I purchased my M701d-A3 in 2014. It has the same dark shadow spot as shown above on the E701i-A3 that Vizio has admitted to being their problem by extending the warranty. I called customer service and was told it was out of warranty and I would have to have it repaired myself. Someone had to be the first to report the E701i-A3 problem. I would think after paying $2200 for a TV it would las more than 24 months and Vizio would stand behind their product. I’ll just watch it until it completely blacks out then buy a more reputable brand. If you are considering a Vizio, go to another brand. Vizio is a disposable brand.

    Poor quality, poor service.

  • Bob Templeton

    The TV was replaced without any issues. No more spots. The 90 day warranty will last until mid-June. If the new one is going to fail as well, hopefully it will do so within that time.

  • Geoffrey Aleen

    Like many other reviewers and people I see online they have spent close to $4,000.00 on this T.V. It seemed great until 1 year after I started getting the big black spot that everyone is talking about. I have called vizio to no help whatsoever. I strongly feel that we need to get a class action lawsuit on this to get our tv’s fixed or reimbursed for a bad product sold at a premium price.

    Just talked with Josie at vizio , Refused to help in any way. Anyone else with a issue on this tv please contact me as I am starting a class action lawsuit

  • kayla s

    I have contacted vizio due to my tv having the white spots. due to my tv being 1 month and 12 days past their “extended warrenty” they are currently refusing to do anything for me. I have argued and spoke with the manager and he is currently sending my tv photos to the claims department. If they do not do anything I am willing to go further. If this is a known issue with their product so much that they have offered an extended warrenty then they should stand behind their tv no matter what. I will be interested in joining you with a class action lawsuit.

  • Justin Fleming

    Please update with your progress on this? I am 3 months passed the extended warranty on mine. Visio said they couldn’t help me. i understand one off malfunctions but this is a widespread issue and for the price I paid on this TV I’m hoping they’ll replace it.

  • bob dugan

    Let me know if you do something. Thanks Bob

  • Joseph Hill

    I am interested in joining a class action lawsuit as well. My tv developed the same issues just a few weeks outside of their “extended” warranty period.

  • amab011

    See my post from a month ago. I am interested in joining a class action lawsuit.

  • Geoffrey Aleen

    The worst customer servine on the planet. I will never buy vizio again. I did however but a square trade warranty. They have concluded my tv be unrepairable and issues me a complete refund. That means these things are so cheaply made they can not fix them. Vizio even told me that while on the phone. That the TV’s are just replaced not repair. This should be a illegal practice and vizio should have to pay deerly for selling such junk and not standing behind the product.

  • Joseph Hill

    I am interested in joining a class action lawsuit as well. My tv developed the same issues just a few weeks outside of their “extended” warranty period. The models in question should have been recalled.

  • Seth

    I have the same tv and got the same isue. At forst appeared few horizontal lines on screen then %60 of screen turned dark. And i have it only 8 months. What should we do?

  • Tony A

    Vizio will not help at all. They say that I am stuck with this TV with the ever increasing white spots. They admit that it is a defect; but want me to buy a new TV.
    Please read thru the emails below:

    Tony-

    VIZIO is not going to replace the unit, as your TV is out of warranty.

    Best Regards!

    Stormi

    VIZIO

    800 Stevens Port Drive Suite DD750

    Dakota Dunes SD 57049

    Sent: 3/18/2016 3:31 PM

    To: customersupport@vizio.com

    Cc: tony

    Subject: RE: bright spots [ ]

    Are you not going to replace this with a newer unit that has the known

    problem fixed?

    —–Original Message—–

    From: Tony

    Sent: Friday, March 18, 2016 12:11 PM

    To: ‘customersupport@vizio.com’

    Subject: RE: bright spots [ ]

    But, this is a known defect that is across the board.

    Is there a class action lawsuit involved?

    —–Original Message—–

    From: customersupport@vizio.com
    [mailto:customersupport@vizio.com]

    Sent: Friday, March 18, 2016 12:09 PM

    To: tony

    Subject: RE: bright spots [ ]

    Tony-

    Your VIZIO is out of warranty. You may check our outlet for discounts

    towards the purchase of a replacement TV if you wish.

    Best regards!

    Stormi

    VIZIO

    From: Tony

    Sent: 3/18/2016 11:08 AM

    To: customersupport@vizio.com

    Subject: RE: bright spots [ ]

    Are you saying that I am stuck with this defective TV?

    —–Original Message—–

    From: customersupport@vizio.com
    [mailto:customersupport@vizio.com]

    Sent: Friday, March 18, 2016 11:33 AM

    To: tony

    Subject: Re: bright spots [ ]

    Tony-

    Based on your serial number your VIZIO is out of warranty.

    If you need our assistance again in the future you can contact us by chat at

    http://chat.vizio.com or by phone at
    877-878-4946.

    Thanks and have a great day!

    Stormi

    VIZIO

    —————

    From: Tony

    Sent: 3/18/2016 8:43 AM

    To: customersupport@vizio.com

    Subject: Re: bright spots [ ]

    > On Mar 18, 2016, at 9:11 AM, “customersupport@vizio.com”

    wrote:

    >

    > Tony-

    >

    > What is your serial number?

    >

    > If you need our assistance again in the future you can contact us by

    > chat

    at http://chat.vizio.com or by phone at
    877-878-4946.

    >

    > Thanks and have a great day!

    >

    > Stormi

    > From: [tony

    > Sent: 3/16/2016 12:28 PM

    > To: customersupport@vizio.com

    >

    > Subject: Re: bright spots [ ]

    >

    > Stormi,

    >

    > So now it seems that I am getting a run-around.

    >

    > I already called before writing to you for the first time, and did the

    diagnosing with them, and they then told me to email you.

    >

    > This is a known problem as I have discovered on the web.

    >

    > So now I need help with my TV.

    >

    > tony

    >

    > —– Original Message —–

    >

    > From: customersupport@vizio.com

    > To: tony

    > Sent: Sunday, March 13, 2016 10:33:40 AM

    > Subject: RE: bright spots [ ]

    >

    > Tony-

    >

    > I apologize your VIZIO is still not working properly. Please call

    technical support at 1-888-849-4623 or chat with us at chat.vizio.com so

    your issue can be further diagnosed.

    >

    > Best regards!

    >

    > Stormi

    > VIZIO

    > 800 Stevens Port Drive Suite DD750

    > Dakota Dunes SD 57049

  • misty Smith

    Hello, i have a 80 inch 6 months after a bought i had the issue but couldnt find receipt or get verifications from store. Now i just found this im going to file with BBB. If we all file at same time we will get satisfaction. Im going to link this site to my complaint

  • Dan Zukowski

    I have the issue with sound and backlight, no video, called and they said I am on my own so time to join in on this class action thing. My TV was $2600 new and lasted 13 months.

  • Brian Rachel Pawlowski

    I have this model 70 inch and my screen all the sudden went black when the audio still came out meanwhile his ego doesn’t want to do anything for me so I just wasted $1,000 on the TV that I could only use for two-and-a-half years great product

  • Brian Rachel Pawlowski

    I also would be interested in any class action suit because it doesn’t make sense if they call it a defect and its a defect its not a defect if it does happen or doesn’t happen is a defect just because it could happen and a widespread way

  • Tyler Butler

    Is there a class action lawsuit that I can join?

  • Tyler Butler

    Have you started a class action lawsuit?

  • Sakura Kale

    They refused to help me as well with this same issue…

  • Geoffrey Aleen

    I went on the Vizio Facebook page and complained. Guess who looked up my file and called me trying to help VIZIO! Be loud go on facebook and social media tell your story.

  • Rowdy Jordan

    I’m in the same boat with you! 3 months outside the extended warranty. I spent an hour on the phone with them just last week, and they are supposedly “considering a warranty exception”. I just talked to them today, no decision yet. I’m really pissed over this one, lol

  • Rowdy Jordan

    I want in on a class action if you start one

  • Brian White

    I had one of the 70in tvs with the white spots and vizio replaced it but with the same model with only a 90 day warranty, now after the 90 days i now have the spots again and they tell me it is no longer covered under their warranty, glad i purchased the extended warranty from Sams Club, now waiting on another replacement, just hope its a diff model!!!

  • Dominick Soldezzo Jr.

    start the lawsuit

  • Laura Parra

    We purchased the 70 inch smart TV and had problems with it as well. They replaced it with another one but had the same issue. We called and they said we were out of warranty and they couldn’t do anything about it. They don’t want to take responsibility, they know that they’re selling defective TVs and don’t care to fix the issue.

  • Igor

    Did anyone opened a Case Action Lawsuit yet ? I wanna jump in.

    Thanks.

  • Igor

    Did you file the lawsuit?

    Thanks.

  • Bob Templeton

    White spots starting to show again after five months.

  • John Obednikovski

    I just called Vizio about my 70in and they told me there is nothing they can do about it. They even had the audacity to sell me another TV; as they said at a deeply discounted rate. The rate was $100.00 less than I can buy it in a store!

    What a bunch of con artists. This is even after I showed proof of purchase. I will never buy another product from this piece of Shit company. Spread the word this organization is a scam. Thank you.

  • wxxxxx117

    Has anyone found the solution yet? is there a lawsuit ? my tv has the problems listed and i would like a refund or replacement.

  • ReggieV

    Everyone,
    See Geoffrey Aleen’s post below. Try it. It worked for me too.
    RV

  • Jackie1

    ANyone else having this isses? My m801-d A3 now has black spot. I bought extended warranty from Costco when I bought the tv a few years ago. Any advice?

  • Jackie1

    ANyone else having this isses? My m801-d A3 now has black spot. I bought extended warranty from Costco when I bought the tv a few years ago. Any advice? Will the black cloudy spot get worse over time? What causes it

  • Meghan

    I got mine replaced with in my warranty, because of large dark spots, and was told the new tv had a warranty. Turns out the warranty that Vizio was talking about was the warranty on the original tv, which expired a month after we got the new tv. The new E701i started getting white spots. When my husband got back from some time over seas he called and they told him the warranty was up, because we were out of a 90 day window of having the tv and the original warranty was up. Again, they told me the tv had a warranty. I guess it was wrong of me to assume that they would give me a new warranty for the new tv not just lump the new tv on the old warranty. Now I read that they extended the warranty but when we called they had not and now we are out of the two year window for the original tv. We are still in the two year window for the new tv but that is not what they go off of they go off of the warranty purchase date not the TV received date.

  • Jackie1

    Meghan, where did you purchase the tv from?

    secondly, the tv that had the black spots. When you first noticed them, did the spots tend to get WORSE over time? Or did they stay the same size as time went on??

  • Jackie1

    Geoffrey, please contact me about this. Need some help.

    william.gilleran@gmail.com

  • Jackie1

    any update?

  • RoseAnn

    Did anyone ever file a class action? I. Spent almost 4k on this TV and it’s got a huge black spot on the screen.

  • RoseAnn

    I’m interested in a class action suit as well. My TV is now a 4k paperweight. I’m completely disgusted with Vizio and their cheap product.

  • Jackie1

    Where did you buy it from and when?

  • Jackie1

    Where did you buy it from, & when?

  • Chase windell

    Ok I have a e701-a3. Talked to vizio they pretty much said I am on my own, called the service that they have me to fix it and that service won’t even touch it because of the recall. They want to use every ecuse on why they don’t have to make it right. Reguardless of serial number when I have models that are recalled by model not serial and u have to take care of them all and not screw your customers especially disabled vets.

  • mr fixit

    READ VERY CAREFULLY!!!!!!!

    i can help with alllllll out of warranty E series vizio tvs with the symptoms listed in this forum , i handle everything from proof of purchase to setting up the delivery with your actual replacement unit ,

    i have experience with e70i1-a3

    successfully replaced with

    vizio e70-c3 https://www.vizio.com/e70c3.html
    check link for tv

    i can provide pictures of previous jobs and email confirmations!

    i dont really have a set price for this service , im more geared to help those who have gone thru what i have gone thru with this company , as i was a e701i owner myself ,

    PAYPAL VERIFIED

    FEEL FREE TO TEXT ME : 845 608 8387

    GET YOUR REPLACEMENT TV BY NEXT WEEK

  • Brian H Mullins

    My Vizio 70″ is taking a crap as well all of my “smart functions” have quit working, i cant even access my menu functions to try and ‘hard reset’ my tv. I have contacted vizio and of course I am “outside the 2 year mark” when I purchased it in December 2014, (23 months ago, family Christmas present) But, vizio says im on my own, The aren’t willing to help at all.

  • Jackie1

    How’s the screen? Or is it just the smart portion?

  • Brian H Mullins

    Screen & picture are perfect.

  • Monica Garcia

    How do you do this and how much does it cost?

  • disqus_CnOucCz9uW

    I just got off the phone with them and they won’t help me either,gave me the # to a tech department,I’m about 6 months over the extended warranty,my TV has the black spot and the white spots,noticed about a year ago but just thought one of the kids hit it with something,I’m very disappointed in vizio’s customer service. Any updates on the class action lawsuit?

  • Jackie1

    Where did you buy it from?

  • Jackie1

    Where did you buy it from???

  • Jackie1

    what recall? Was it only for the E??? M?

  • Ricky McKie

    From Best Buy February 22nd 2014

  • Jackie1

    You really should go in person and talk to the manager at best buy and tell him the situation. Also, print out some of this thread showing how others are having this same issue.

    I did this and I don’t want to go into the details here, but they should help you.

  • Ricky McKie

    Did you message them on fb or just comment on one of they’re posts? I don’t see an option to post on they’re page

  • Ricky McKie

    That was gonna be my next step,I’ve heard Best Buy has excellent customer service

  • amine

    It’s a lie. All Visio Tvs have this problem. I purchased a 60 inch Visio model e60 c3 and its having the dark spots after 13 months.one month after the warranty expired. They told me that they can’t replace it and offer me a discount to purchase a new tv. The discount was exactly the price of the tv in Walmart . Visio doesn’t protect there customer. It’s sad

  • amine

    Same here .after 13 month my tv start getting dark spots . They refuse to help

  • amine

    No they won’t help you at all

  • amine

    Yes but they won’t help you . At all . They blame Visio for it

  • Geoffrey Aleen

    All I can say is go to social media, Write reviews and lets start a class action. Vizio refused to help me and ignored my claims. The stress alone of trying to deal with these people we deserve not only refunds , But compensation. FYI Vizio executives told me that no other known issues with these tv’s are known. Complete liars.

  • Geoffrey Aleen

    GO to Best Buy, Amazon, Sears, Walmart write reviews tell people about the bad experiences

  • Geoffrey Aleen

    GO TO VIZIO FACEBOOK, LEAVE IN THE COMMENT BOXES

  • Jackie1

    That is wrong,. they will help. Don’t take no for an answer and drop the ball just because you were told NO once. Go up the ladder, until you get a supervisor, and if that supervisor doesn’t help, call back until you get one that does care. I have a brand new 2016 tv that I paid nothing for due to this,.

  • Jackie1

    That is wrong,. Go to where you bought it first, and talk to a manager, Before you call the company. Don’t take no for an answer and drop the ball just because you were told NO once. Go up the ladder, until you get a supervisor, and if that supervisor doesn’t help, call back until you get one that does care. I have a brand new 2016 tv that I paid nothing for due to this,.

  • Patti McTee

    I’m in. Saved for years to afford this TV after becoming legally blind. I could see it pretty good until it got the whole black band thing. Now it covers about 70* of my screen and Visio doesn’t care at all. You can reach me at patti.mctee@gmail.com to join the law suit.

  • axton47

    Do the white spots grow progressively worse? Or are the spots I’m seeing now going to be the only ones?

  • Liam

    This people at Vizio are unbelievable! I have a1 1/2 yr old 65 inches that is now garbage due to white spots. They won’t even offer a discount on another tv. They claim it’s not a common problem. From what I’ve seen it is a very common problem among vizio tvs. I guarantee I will never buy another Vizio television ever again. I will make sure to tell all my family and friends about the horrible customer service that is offered Vizio or in this case not offered by them and the cheap products they put out, and not stand behind them.

  • Jackie1

    Could you show some photos please? This will help us all.

  • Kelly Roberts Alexander

    I want on the class action lawsuit. I bought my70″ Vizio LED from Sam’s Club. It has the white dots all over it. Why would they not recall all these TV’s?

  • Cheryl Yoder

    I have the same problem exactly. I called Vizio and they offered to give me another one without the 3D, of course, for $1000.00. They also said they would send a repairman out and it would cost me $136. If it worked, great; but If it didn’t, I only had to pay $70 and they would pay the rest. I had to sign a disclaimer stating I could do no more with Vizio and this TV. Hell no I wouldn’t do this! I already had a repairman out and he couldn’t fix it. He offered me $40 for it:). No way. Only 13 months ago I paid $2600. I will never buy another Vizio! I would like to join the class action lawsuit also!

  • Dan Zukowski

    I got the BBB involved, created a complaint and they replaced the TV with a refurbished model.