There are three different problems that are very common on these TV models.
- The TV does not show a picture but audio still works.
- White spots appearing on the display.
- Dark areas on the display.
Models E701i-A3 and E701i-A3E exhibit these display problems more often than other models of Vizio TVs. Vizio Inc knows about the problems and are taking full responsibility to ensure that people who own these TVs with these problems get satisfaction.
Keep in mind that just because you own an E701i-A3 or an E701i-A3E that doesn’t mean that your TV will have these problems. If your TV is working fine now there is no reason to worry. Most of the TVs do not exhibit any unusual display problems but if your TV is having issues there are ways to resolve the problems.
Let’s explore each one the problems in depth and discuss your options to resolve them.
No Video. Has Audio.
If your TV does not display a picture but still plays sound through the speakers this is typically an issue with the T-con board inside the TV.
If the TV only displays a black screen press the MENU button on the remote. If the menu appears on the display then the display is working normally and the black screen would be caused by a problem with the source the TV is connected to.
If the MENU doesn’t appear this is likely a T-con board problem and cannot be resolved without service. This isn’t an issue that Vizio is attempting to repair. They are instead replacing TVs that have this problem.
White Spots On The Display
White spots present on the display is caused by a panel defect. The white spots are sometimes difficult to see. They are usually not prominent unless the TV displays a picture with a lot of white or other light colors.
If you see these spots try testing different signal sources with the TV like a cable box, DVD player, video game console, or the built in internet apps. This is a panel issue if the white spots are visible on two or more of the sources or inputs you use.
Dark Areas On The Display
Some areas of the display may be darker than others. The location of the dark spots on the display might be random. There are a couple of things you will want to test if your TV looks like this.
First try testing multiple inputs and devices. You might want to try cable TV, an internet app like Netflix, and maybe a DVD player. If you can see the same dark spots when watching a signal from all these devices then this is a display problem that Vizio can handle.
What Do You Do If You Have These Problems?
Vizio is taking responsibility for these issues.
New Vizio TVs typically come with a 12 month warranty when purchased but the warranty has been extended to 2 years for the E701i-A3 and E701i-A3E units that have white spots, dark patches, or black screen problems. Vizio has extended the warranty for the for theses TVs for these issues only.
If you have display problems on the TV it will be covered by Vizio. Contact Vizio at 877-698-4946. A Vizio rep will ask you to email the receipt to verify the date the TV was purchased. If you no longer have the receipt many retailers will reprint it for you if you can show them the serial number of the device or the card number the TV was purchased with.
Vizio will typically replace TVs with these problems. They will send delivery people to your home to drop off the replacement TV and take away the original TV. This is referred to as an onsite-swap or OSS.
If you happen to have an E701i-A3 or E701i-A3E TV and it is older than two years you should still contact Vizio anyway. They may still be able to replace the TV or offer a discounted price for a new TV.
Do you have any questions about these models or display problem. Please share in the comments section below. Remember to like this page on Facebook and share on Twitter. Thanks for reading!