Each model of Vizio soundbar includes its own remote. It’s what is used to power the soundbar on and off, adjust the volume, and adjust settings.
If the soundbar does not respond to any buttons pressed on the remote then there is a problem with the either the remote or the soundbar itself. Most of these problem are fixed quickly and easily with just a few basic steps.
Troubleshooting A Soundbar Remote
Most of these steps are extremely easy and all can be completed in just a few minutes.
1. Check The Line Of Sight From The Remote To The IR Sensor
Vizio remotes need a direct line of sight to the IR sensor on the soundbar.
The IR sensor is the eye of the soundbar that detects the signal from the remote. Once the IR sensor receives a signal from the remote the soundbar follows whatever command was sent.
Make sure there is nothing blocking the front of the soundbar. Objects like a picture frame, a stack of DVDs, a cable box, or anything else in front of the soundbar could block the remote’s signal and keep the soundbar from responding to the remote. Move any objects that might be cause interference.
2. Power Cycle The Remote
Take the batteries out of the remote and press each button twice. Most soundbar remotes have only a few buttons on them so this takes very little time. Then put the batteries back in the remote and test the remote again.
3. New Batteries
A fresh pair of batteries might be all that’s needed to get your remote working again. Test new batteries in the remote especially if they have not been changed in a long time.
4. Power Cycle The Soundbar
Disconnect the soundbar from the power outlet. Then press and hold the power button on the soundbar. Most Vizio soundbars have a power button either on the top or on the left side.
Press and hold the power button for 30 seconds. Then let go and plug the soundbar back in. Use the power button on the soundbar to turn it on. Then test the remote again.
If Power Cycling Fixes The Issue Then A Software Update Is Needed
If power cycling the soundbar gets the remote to work then the problem is a software issue. Even if the remote is working now the problem is likely to return at another time. To permanently fix the problem the soundbar will need a software update.
Several Vizio soundbar models sold in 2014 and early 2015 have software problems that may cause the remote to stop working. This isn’t a problem from the remote but a problem from the sounbar itself. So replacing the soundbar won’t resolve the issue if you have one of the effected models .
The soundbar models that are known to have remote software issues are:
In order to update the soundbar you will need a USB thumb drive with the needed software update. There are two ways you can get it:
- You can download the software and put it on a thumb drive yourself using this link.
- Or you can contact Vizio technical support and ask them to mail you a thumb drive with the needed software update preinstalled.
Vizio will send you the software update free of charge whether your soundbar is in warranty or out of warranty. Just contact them at 877-698-4946 and explain the problem you have been experiencing with the soundbar. A Vizio representative will ask you for the serial number of your soundbar as well as if the back of your soundbar has a sticker that reads V2 or V3.
If The Remote Still Isn’t Working…
If the remote still isn’t working after trying the four steps above then the remote needs to be replaced. Remotes can stop working if they are dropped, are exposed to liquid, or from just the wear and tear from years of use.
If your Vizio soundbar was purchased less than 12 months ago it will still have an active warranty. Contact Vizio at 877-698-4946 to inquire about replacing the remote under warranty.
If the soundbar is more than a year old then the warranty is expired. You can purchase a new remote though several retailers. All Vizio remotes are compatible with all Vizio soundbars so even if you can’t find the exact model of remote that came with your soundbar a different Vizio remote will work just as well.
Do you have any questions or comments about soundbar remotes? If so please leave them in the comments section below. I love reading replies from visitors.
Remember to like this page on Facebook and follow us on Twitter. Thank you for reading!