Having remote problems?
When your remote stops working you are pretty much done using your television. Without the remote you will not be able to access many of the TV’s features including internet apps like Netflix.
Luckily, I have a few simple steps you can take to fix nearly any remote problem.
How To Fix Your Vizio TV Remote Control
- Make sure nothing is blocking the signal from the remote to the TV
- Power Cycle the remote
- Power cycle the TV
- Use new batteries in the remote
- Contact Vizio if the remote still isn’t working to get a replacement
1. Make Sure Nothing Is Blocking The IR Sensor
Most TV remotes send signals to the TV using infrared (IR) light. This is how a remote can send commands to the TV to control it. TVs have a sensor on them that receives the signal the remote sends but if something is blocking this sensor then the TV cannot receive commands from the remote when you press the remote buttons.
The IR sensor on Vizio TVs is located on either the lower left corner or the lower right (usually the former) of the TV’s bezel. Make sure there is nothing that might be blocking the signal from the remote to the IR sensor. The most common things that could be blocking the sensor are the ledge of whatever object the TV sits on, picture frames, or stacks of DVDs.
Move anything that might be blocking the sensor then test the remote again. If you are able to control the volume or the power then you have discovered what was causing the problem and fixed the issue.
2. Power Cycle The Remote
Power cycling the remote resets it. This can also loosen a button on the remote you may not have realized was wedged down.
Take the batteries out of the remote. Press every single button on the remote while the batteries are out. Press each button at least once.
3. Power Cycle The TV
Sometimes the problem isn’t the remote. Sometimes the problem is the TV. A quick way to fix this is to power cycle.
Just unplug the TV from the power outlet and hold down the power button on the side of the TV for 15 seconds. Doing this drains residual power and can clear up odd issues. Then plug the TV back in and power it on.
4. Try Using New Batteries
I saved this step for last because I don’t want readers to spend money on batteries when the issue could be fixed using other methods. If the remote isn’t working after completing all the steps listed above then it’s time to use new batteries in the remote.
5. “My Remote Still Isn’t Working!”
Is the remote still not working? If you have done all the steps in this article and you still cannot use your remote then you probably need to replace it.
If your TV is still covered by Vizio’s 12 month warranty then you will want to call Vizio. They will verify your warranty using the serial number of the TV and send you a replacement remote free of charge.
Contact Vizio technical support at 1 (888) 849-4623.
If your warranty is expired though then you will need to buy a new remote. Vizio has remotes available in their online store for nearly all models of TVs.
Do you have any questions or comments about Vizio TV remotes. Please share in the comments below!