Netflix Problems on Vizio TVs

Netflix is easily the most popular app used on Vizio TVs. For most people it’s the only app they ever use. That’s why it’s more than a little frustrating when Netflix isn’t working.

There are several ways to solve Netflix problems and most are pretty simple. Let’s get started!

 “Netflix Isn’t Working On My Vizio TV!”

Okay so you recognize there is a problem. That’s the first step to recovery!

Now we just have to determine what is causing the problemso we will know what to do to fix it.

The most common cause of Netflix problems is internet connection issues. You will want to check your TVs internet access settings.

How To Check Internet Access on A Vizio TV

  1. Press the menu button on your Vizio TV remote.
  2. Go to the section labeled “Network” and press the OK button on the remote.
  3. Then go to the option labeled “Test Connection” and press the OK button.

The TV will now display information about its network connection. This page may take a minute or two to finish testing the connection so give it a little time. When the page is finished loading look for something labeled “Download”.

The “Download” section displays the speed of the internet connection. If your TV is connecting to the internet you will see a number to the right of the word Download. Ideally you want this number to be 1000 kbps (kilobytes per second) or higher.  If it is at least 1000 then you know the TV has a working internet connection and the connection speed is fast enough to use Netflix.

If you see a number that is less than 1000 kbps then the problem may be a slow internet connection. Head on over to my page on slow internet connections for Vizio TVs to determine how to fix this.

If you see something that says “Download Not Available” this means the TV is not able to connect to the internet. If that’s the case head on over to my page on fixing internet connection problems.

Netflix Says There Is No Internet Connection Even Though The internet Connection is Working

Sometimes the Netflix app will display an internet connection problem even though you have already determined the internet connection is working.  This is a simple error to fix. The easiest step would be to power cycle the TV.

How To Power Cycle Your Vizio TV

  1. Power off the TV.
  2. Disconnect the power cord from the power outlet.
  3. Press and hold the power button on your  TV for 15 seconds while the TV is unplugged. (The power button is hard to find on some newer Vizio TVs. Try checking the back of the TV).
  4. Plug the TV back into the power outlet and turn it on.

Try testing out Netflix now. If Netflix gives you the option to sign into your account or lets you play a movie then everything should be working normally now.

Use Static DNS Server Settings To Fix Netflix Problems

  1. Press the “Menu” button on your Vizio remote.
  2. Go to “Network” and press OK.
  3. Select “Manual Setup” then press the OK button.
  4. At the top of this menu is “DHCP”. This is probably turned on. Press the left arrow button on the remote to turn this setting off.
  5. Go down to the section labeled “Pref DNS Server”. Change these numbers to
  6. Then arrow down to “Alt DNS Server”. Change this to
  7. Select the “Save” option and press the OK button on the remote.
  8. Press Exit on the remote.

Changing these settings adjusts how the TV uses your modem and router to connect to the internet. Test out the Netflix app to see if it’s working now.

Reset Your Vizio TV to Factory Defaults

If you’re still having problems using the app you might have to completely reset the TV. It’s a simple process though.

  1. Press the Menu button on the remote.
  2. Go to “System” and press OK.
  3. Go to “Reset and Admin” and press OK.
  4. Select “Reset TV to Factory Defaults” and press the OK button on the remote.

This will reset your TV. The TV will then restart and bring up a setup guide to help you connect to the internet and choose your TV service. Follow this menu then try using Netflix.

 Error Codes From Netflix

If you have have already determined your TV has a working internet connection but still isn’t working there could be some other issue happening causing the problem.

NW-4-7 Error, NW-4-8, UI-113 Errors

When you open Netflix you may see an error code indicating what the problem is. These error indicate a problem with the TV being able to use Netflix’s servers.

To fix this issue follow the steps already outlined in this article

  1. Power cycle the TV
  2. Try using a static DNS server
  3. Reset the TV to factory defaults

If you have already tried these steps and your still not able to use the Netflix app then there may be an issue that only Vizio technical support can fix. Vizio offers free lifetime support for all their products so give them a call at 888-849-4623.

 Have Fun Watching Movies!

You should be able to fix any and all Netflix problems using the steps in this article. If you have tried everything though and you are still not able to use the Netflix app then you should call Vizio’s free technical support line for assistance.

If you have any comments or questions about this article I would love to read them. Please post them in the comments section below!

  • Cali65

    While watching Netflix it keeps dropping the movie and says it is unable to connect me. I followed your steps and my download speed is over 3000. I sometimes cannot connect at Netflix. I have checked everything and at one point it did say no download available. Thanks for posting this.

  • Mike1268

    Visio E400i-B2, called Visio, and they gave me the instructions above, did the factory reset and still have NEVER had this TV connect to Netflix. Contrary to above, Netflix claims you need better than 7000 kbps. But I can play on the same network from any laptop. I think there is a glitch in the smart device apps. I have a new Samsung blue ray player that won’t connect either. But my phones will, my Roku will, and my laptops will…all on the same wireless connection as the TV and the Blue Ray player. I think either Netflix is blocking smart devices….or they need to reload smart devices with a better app. No reason by the Roku 2, on top of my Visio will play but the TV won’t. Go figure.

  • Tim Librizzi

    What would I do if my netflix restarts my vizio about five minutes into a tv show 70% of the time? Have you ever heard of this happening?

  • How do I get continuous play on Vizio for Netflix. I have a Roku and Sony Blue ray all with Netflix and none play next episode automatically even though I have the box checked to do so on Netflix. Any suggestions?

  • Peter Rhodes

    Tim, I have the same problem. Did you ever figure out a solution?

  • Tim Librizzi

    Sadly I have not figured it out yet. I kind of gave up on it, I haven’t been able to did anything on it yet.

  • Peter Rhodes

    I’ll let you know if I discover something.

  • Tim Librizzi

    Likewise buddy 👍

  • Peter Rhodes

    Just got an email back from Vizio Support – surprisingly fast! I’ll paste it here for you. I’m going to try it later tonight. Let me know if it works for you.

    I apologize to hear you are having difficulties with your VIZIO TV.
    Here at VIZIO we offer best in class technical support. I would
    recommend performing a power cycle on your TV and re-seat all of the
    devices that are connected to it. Please follow the steps in this

    1. Power off the TV.
    2. Unplug the TV from the outlet.
    3. Disconnect all devices from the TV.
    4. Press and hold in the power button on the side or back of the TV for 30 seconds (while it is unplugged from the wall).
    5. Release the power button.
    6. Plug in the TV.
    7. Reconnect all devices.
    8. Power the TV back on.

    If this does not resolve your problem please contact our technical
    support when you are in front of the TV and are able to further
    troubleshoot. You may contact us at 1-877-878-4946 or chat with us at

    Thanks and have a great day!

  • Tim Librizzi

    Thanks peter! I’ll try that when I’m home tonight. Good luck lol 👍

  • Darlene Brabant

    what do I do when I have yellow triangles and it won’t let me got in to settings . It says disconnected

  • piscx77

    hi guys

    I bought the newest 4k 43 inch model in late July. I’m having issues ONLY with the netflix app — after 10-15 minutes of watching I get “white lines” flashing on the right side of the screen, probably 1 every 5-10 seconds. some more noticeable than others. Its faint enough that my girlfriend doesn’t notice it but it makes it unwatchable to me.

    Not a big deal because its only on the netflix app.. but still something that drives me nuts. Because it only occurs on the app, that tells me its can’t be an HDMI issue, its not a “TV itself” issue since it doesn’t happen with cable/blu-ray — its got to be something with the Netflix app. It does NOT occur with Crackle or Youtube apps, which are basically the only other apps I use.

    Is there a way to delete and re-install netflix? I couldn’t find anything and gave up home since it came factory installed.
    Could this be related to my internet connection, which admittedly isn’t great?
    I haven’t (but should) restore to factory defaults still..

  • blacklab

    Just picked up model M55-C2 at Costco and it will not even launch the Netflix app. Launches Amazon and the other stuff but not Netflix. It’s like the Netflix button is not working (launching from the app area doesn’t work either). Anyone else?

  • ErickL

    My Netflix app insists it is not connected to the internet even though Vudu & Pandora link up. This is on a Vizio bluray player VBR231A. Called Visio Tech support, and all they did was go through what I had already tried and said it was a Netflix problem. This just started yesterday.

  • Brandon

    Mine will launch Netflix, let me sign in to my profile, click on Friends to watch it. Then I click on Continue Season 6: Episode 11 and it will just dump me back out to cable!

  • Carla Nagel

    Having the exact same issue. Did you get yours fixed?

  • blacklab

    It seemed to be a software update issue – I think the Netflix app on the TV needed to update. It started working about an hour after I connected the TV to wifi.

  • Travis Tennyson

    Why do the function buttons stop working on my tv when I start a netflix movie. The tv has the net flix built in its a Vizio smart tv and all of the sudden when I start a net flix movie the remote and the poer button on the tv stop responding I have to unplug the tv to get it to start responding

  • Mariah Parker

    This is happening to me too!

  • cway

    My problem right now as well

  • zeus9800

    This just happened to us also, appears to only be an issue with Netflix. Very annoying

  • Tony Clark

    This Is Happen to us to WTF

  • Jeff Quinton

    Happening to me too

  • Armida Gastelum

    Me too. This is so annoying !!!

  • Ally Lynn Benninger

    This is happening to me too, anyone know y?

  • Phil

    Me too.. called netflix and vizio three times each. Keep blaming each other. Anyone have a solution yet? Just started tonight.

  • matt lorenzen

    Having the same issue as well. No issues earlier today. Factory reset the tv and still having the same issue.

  • mike

    Happening to me too. Also the bottom time elapsed bar is still up (staying in the same spot) and the pause button. There are also things in the top left corner. Only way to fix it is to unplug the tv… But as so as i try netflix again problem happens again

  • Steve Baker

    Started happening an hour or two ago! Weird. Watching Netflix – then suddenly it pops up an empty “progress” indicator at the bottom of the screen and a bunch of little icons at top left. The remote buttons have absolutely no effect – and even the power button on the back of the TV don’t work. The show I’m watching continues to play perfectly though. Weird.

  • Yadii Figueroa

    This is happening to me too! What’s going on? Anyone have a solution yet?

  • Yadii Figueroa

    This is exactly what’s happening to us!

  • Roe’Shaun Sparhawk

    Any luck with the issue I just took back my TV and got a new one thought it was the first TV and now I have a brand new one and its doing the same thing

  • Roe’Shaun Sparhawk

    Any idea on how to fix the issue

  • Mike G.

    Same here… Wtf!! Must have been an “update” or some bs. I factory reset as well. #@!

  • Becca

    Exactly the same thing happening to me tonight. Glad to know it’s not just me.

  • Fernando Fabian Vera

    It’s happening to me too! It worked this morning!

  • Fernando Fabian Vera

    I tried it and it didn’t worked!!!!!

  • Elizabeth Jane Welch

    Same here!!!

  • Yolanda Williams

    Having the exact same problem as of yesterday .

  • Steve Baker

    It’s obviously a software problem, not a hardware fault. Replacing the TV with another of the same model won’t help. Our Visio TV’s (we have three of them) are all behaving the same way – and they’ve all been working just fine for at least a year before that. Everyone here seems to have started to experience the problem at almost the exact same time – so either NetFlix changed something that triggers a latent bug in the existing Visio TV software – or Visio put out an unannounced “upgrade” that crashes. Either way, the Visio software crashed – so it’s their fault.

  • Steve Baker

    The software in the television is CRASHING – the fact that even the power button on the TV stops working is essentially proof of that. If the Visio software can be crashed at all, by any means – then there is a bug in their stuff. This bug may have been there for a long time, but only be triggered by a change that NetFlix made on their side. So NetFlix may have added a bug on their side too – but IMHO, Visio have a software problem here.

  • Carla Graham Mitchell

    I started having this same issue last night around 9 o’clock on both of my VIZIO tv’s. It is only on the Netflix app. Could it possibly be a Netflix update? It also will not go on to the next episode of anything we are watching and causes the sleep timer on the tv to not work either even tho I set it before turning on Netflix.

  • CarlitosWay

    Thank you. I started having this issue 2 nights ago. I can almost guarantee that Vizio did an update push on their app. I’m going to try this tonight.

  • liyah

    I’m having the same exact problems. Everything is normal with my tv and Netflix, until I play something. The remote will not work, the time bar is up and frozen and there’s symbols in the left corner. The power button doesn’t work and I have to unplug my tv. If this is a software error, then do we wait and vizio will fix it? Or do we have to buy new different brand tvs?

  • Thorvington Finglethorpe

    I’m on Comcast, have the same problem. Vizio tech support says it’s all Netflix clients, not just their TV sets. Unfortunate. Hopefully Netflix knows what the problem is and is working on a fix.

  • Carol Capps

    I just got off the phone with Netflix. They are working on the problem and it should be fixed within an hour. They were running a test cell (whatever that is) and they are in the process of removing it. You will then have to sign out of Netflix and sign back in.

  • Carol Capps

    I just got off the phone with Netflix. They are working on the problem and it should be fixed within an hour. They were running a test cell (whatever that is) and they are in the process of removing it. You will then have to sign out of Netflix and sign back in.

  • Carol Capps

    Yay, it’s working properly now, and I did not have to sign out and sign back in.

  • Carol Capps

    Netflix was running a “test cell” and that was causing the problem. Netflix is working now, at least on my TV.

  • Rick Cecconi

    Having same problem, just started last night. I was on phone with Netflix for about 1 hour and they couldn’t help me fix issue. They helped me do a factory restore on the TV and do a rest on the Netflix app. Still didn’t work, they suggested I call Vizio. Thankfully Vizio has great service available to customers with they support chat line.After short conversation with them they advised me that they as well as Netflix are aware of that particular freezing issue and they are working on a fix.Apparently Vizio said 24 hour fix but Netflix could not commit to a time frame.

    So you will have to wait for fix. It’s unfortunate I didn’t know this before 6 Vizio factory resets and 1 Yamaha receiver factory reset along with about 5 hours trying to come up with a solution myself.

    One additional item I found missing is my receiver in the list of inputs from the remote.One of the inputs assigned automatically was my Yamaha receiver when CEC and ARC were enabled on TV and receiver.

  • Phil

    Just got home and mine is working again. 🙂

  • Rick Cecconi

    It should be okay now seems Netflix and Vizio have fixed the issue

  • Rick Cecconi

    dont forget you must exit or sign out of netflix and then sign back in again

  • Jackie Williams

    Omg I have the same problem, I don’t know what to do. HELP PLEASE!!

  • Jordyn

    once i am in Netflix, I cannot exit it. I have to unplug my tv. HElp?

  • MGZ TV

    Don’t bother with the app. I plugged in a Chromecast dongle to the Visio TV in my office and no more problems. I have a Roku 3 downstairs. Smart TV? Nope. Dumb TV.

  • Laurie

    Netflix did work but now Netflix locks my Vizio remote and power button on TV. I have to unplug the TV to turn it off. Vizio blames Netflix, and Netflix blames internet speeds. However my Sharp TV Netflix is working and does not have these issues? I have Time Warner coming out to upgrade internet box. Have to wait to see how that works.

  • ziggypop

    Did not work for me.

  • Peter Rhodes

    Actually, it didn’t work for me either. Though recently it seems to have stopped of its own accord. Go figure…

  • ziggypop

    I contacted Netflix, via their website help, and they fixed it! They were very pleasant about it.

  • Peter Rhodes

    Can you tell us the steps they recommended?

  • Laurie

    I had the same issue and spent several days trouble shooting between Vizio and Netflix. Finally a supervisor with Vizio did a three way call with Netflix. It was a issue with Netflix, however until I had Vizio on the line they would not help. I am not sure what Netflix did because the representative never csme back on the line to tell us.

  • Joey Ortez

    I just wanted share with everyone who is having this same problem with different models… If your apps suddenly stopped working (all of my apps acted as if I wasn’t connected to the internet even though I clearly was), try this fix: turn off the tv, hook an ethernet cable to a laptop that is connected to the internet via wifi, turn on the tv and then go to internet settings. Switch the type to DHCP. Test connection. Reboot tv. –I was just screwing around with mine and this fixed my apps. I had reset it to factory several times while on the phone with Vizio tech support. Nothing worked that the techs suggested. I haven’t had apps for 3 months and one day I was trying to connect my laptop to the tv so I could stream youtube (because I hadn’t ever tried before) and this seemed to fix the apps. After the apps started working again I unplugged the laptop ethernet cord from the tv and it still is working. I know it may be a shot in the dark, but it worked for me, so I just had to share because I spent hours on the internet trying to find a fix and saw how many other people were suffering this issue.

  • Daniel Walker

    I recently purchased a M60-C3, everything works fine except the following. Anytime I exit the Netflix app the TV screen turns black and freezes. No commands on the native remote works and the only way I can get it to respond is by unplugging the power cord. Anyone else have this issue?

  • Dhruv Dwivedi

    I got my M60-C3 yesterday and having the exact same issue. Any resolution?

  • Daniel Walker

    Dhruv, I spoke to vizio support yesterday and they stated that this was a known issue with Netflix. Netflix should be applying a software update to fix the issue, but no ETA was given.

  • Dhruv Dwivedi

    Thanks Daniel for your reply. That makes me feel a little better. Atleast I didn’t get a bad piece. :-). Somehow the costly brands like LG, Samsung dont face these quirky issues but Vizio does. The pic quality is so good on this Vizio, I wish they took care of their software also.

  • Daniel Walker

    Yep, but like my old grad professor used to say “Life is a serious of trade-offs”.

  • Dhruv Dwivedi

    Daniel, I just checked and my problem was resolved. Last night there was a Vizio patch also delivered. My firmware is at 1.3.15. I logged out of Netflix on my Vizio and relogged in and now it seems to be working fine. I will monitor for a few days and post if things change.

  • Daniel Walker

    Thanks Dhruv. I also received the patch and everything is working fine for me as well. Thanks for the update and enjoy.

  • Michael Carroll

    How is the patch delivered/downloaded?

  • Daniel Walker

    Michael, the update was automatically delivered to me. You may want to contact vizio if you haven’t received the update and are having the same issue.

  • Amy

    Hi All,
    This info has been so helpful, am having the exact same issue. Michael and Dhruv , when you say the update or
    patch was automatically delivered – how will we know?

  • Dhruv Dwivedi

    You can check the patch number you got in the system info on your Vizio. If you have 1.3.15 then it is latest. If not then there is also a way to forcefully get it. At the bottom of the system settings there is option called “Service request”. Press OK on it and select Yes. Then you have to switch off the TV (best to do that using remote) and leave it off for a while. The patch is only installed when TV is off. Do it in the night and next morning hopefully the patch should be resolved.
    Also important to logoff totally from netflix app and then relogin. I dont know if the vizio patch fixed the issue or netflix sent a patch.
    Hopefully that helps.

  • Brandon

    I can get into netflix and it will ask me who is watching. I click on my profile and it just kicks me out. Sometimes, I can get to the point where I click on which Episode to watch and it says “Loading 99%” and then it just dumps me out back to the cable.

  • Tom Fitz

    I am having the same issue with exit Netflix and the Vizio freezes. Any solution!

  • Steve Pock

    AUGH.. My netflix crashes my TV. When I log onto Netflix it won’t connect. Then I need to power cycle my TV to get it working again. Will try these fixes. But any ideas? I believe we had an upgrade on our Vizio.

  • Dwayne

    I am having problems with netflix on my vizio smart tv.I have a good connection and I can load everything except netflix. I did a reset on my tv and still no says loading then getting titles and that is as far as it will go

  • Trish

    Do y’all know how to set up Netflix on a Vizio TV? I can’t even find a button to access it on the menu! Thanks!!

  • Pookie Bandz

    vizio tvs fucking suck, my tv wont turn off closed captions and wont play certain movies/tv shows on netflix but on my other smart tvs that aren’t vizio they stream fine. fuck vizio.

  • George

    I have a problem with the connectin. The Vizio e48 Netflix app is crashing my router has to rebuffer and connect. I have tried disableling everything I can on router side firewall, QOS ect and I know its the Tv/Netflix app because I can run and stream on the chromecast connected to the vizio with no lag buffer on start and smooth play and no router crashing.

  • Drummer

    UGGG!! Okay, older Vizio TV so I use XBox 360 for Netflix and an HDMI cord between the two. Netflix movies only show in 480i and the picture is much smaller. Ive tried all the common fixes. This has me pissed off to no end. Anyone willing to help me please??

  • Manuel

    My TV doent connect to Netflix. I tried all the 3 steps and nothing.
    When I try to login Netflix it says:
    This TV can’t play instantly from Netflix in your área. Visitando to see the complete los of the tvs that play instantly Netflix., and the Vizio is not included in that list.
    May you help me please ?
    This is my email mguillen5404@gmail.

  • Mona

    Just bought my 32″ Visio smart tv last week for my bedroom n everything was fine until last night Netflix won’t come on it says NW 119 problem. I have a a smart TV in the living room but get Netflix. It’s driving me nuts. I’m gonna try the 5 things u recommend n if it don’t work its going back to the store tmro!

  • Mona

    Same thing also just bought Visio 32″ smart TV last week gonna try try what was recommended if nothing works then I’m gonna take the TV back. I’m not gonna call Visio cause it seems like they already know n they don’t care

  • Nancy Glod

    You may call on 18005852494 for support on Netflix.My Netflix was not working and they turn On my Netflix..

  • Nancy Glod

    You may call on 18005852494 for support on Netflix.My Netflix was not working and they turn On my Netflix…

  • Sneha Pandey

    You should call on 18005852494 for support

  • Sneha Pandey

    You may call on 18005852494 for support

  • Ryan Pangle

    Me too. Nothing’s worked for me. This plain sucks.

  • jman1

    I’ve found that Vizio TV’s in general have a very bad wireless connection. All Vizio TV’s seem to have this problem. I’ll be in a room with 4 other devices connected to my router and the Vizio TV will be the only one with a problem. HERE’S WHAT I DID TO GET AROUND THIS. I set up my phone as a hotspot, put it directly behind the TV when I’m watching, and just connect to the phone. I’m an IT guy and that’s the best I could do. Vizio’s signal strength just sucks!

  • Chris

    My 3 year old Vizio E55oi stops streaming Netflix or Youtube about every 10 minutes and gives me the “loading” sign that never stops. I have to power down and restart the tv to pick up where the show left off. I have gone through all of the above steps. Vizio thinks I may need a service tech to replace a part. Anyone familiar with this issue?

  • Bitterroot

    We have done everything under the sun to get Netflix, Amazon and other to play – nothing. It’s just saying ” We’re having trouble playing that title now- select a different title etc… And…. nothing. Same, same all the time. And, when I say we have tried everything – we mean everything!
    The odd thing it it works on other monitors. So, our Vizio Smart TV became a ‘liberal’ all of the sudden.

  • Jessie

    My tv has a download speed below 1000 kbps and it says to visit your page on slow internet but I cannot seem to find the page